Guidelines must be Followed before you Contact Support

This article is only applicable to https://SMMeShop.com

!!! IMPORTANT !!!
For reporting campaign related issues/problems, please always contact us (create ticket) from https://smmeshop.com/contact.php ONLY

!!! WARNING !!! 
Campaign related issues/problems will NOT be entertained on Live Chat at all. If you report Campaign related issues/problems on Live Chat then your access to Live Chat will be blocked

Ticket Guidelines:

Do NOT create Ticket for the following:

• To start a campaign, our platform is almost automated.
  Recommended Article: How to Check Campaign Start Time & Delivery Speed?
• To know when the campaign will get completed (Calculate Start time + Delivery speed)
  Recommended Article: How to Check Campaign Start Time & Delivery Speed?
• To cancel any campaign, if created by mistake such as double order.
• To cancel any campaign, if invalid link or service was ordered.
• For campaign NOT starting when 24 hours haven't passed yet.
• For campaign with partial or canceled status.
  Recommended Article: What is Partial or Canceled Campaign?
• For campaign in progress or processing, but stats NOT reflected on dashboard.
  Recommended Article: How to check Campaign Stats?

How to Report Campaign related Issues / Problems? << IMPORTANT !!!
Answer: https://thesmartware.zendesk.com/hc/en-us/articles/360004404472-How-to-Report-Campaign-related-Issues-Problems-

How to check Campaign Stats?
Answer: https://thesmartware.zendesk.com/hc/en-us/articles/360004404512-How-to-check-Stats-

General Guidelines:

Speed: 

• We can't speed campaigns up start time or delivery speed, our platform is almost automated.
• Recommended Article: How to Check Campaign Start Time & Delivery Speed?

Refill:

• R (Refill): Only send your issue if your campaign service name contain the R(Refill) tag. Once you sent the issue, please allow up to 48h before the refill start. Do NOT send the same Campaign ID a second time, it won't increase the refill process.
• AR (Auto-Refill): Service will be refilled automatically, no need to send us your campaign.
• ♻: If service name contains ♻ symbol, you may have the ability to press the Refill Button on the Manage Campaign page or reach us to execute the same.
• Recommended Article: Why my Views / Likes / Followers ...etc are Dropping? How to Solve this?

Cancellation: We can't cancel any campaign as such once the campaign is created and the same is already indicated in our terms/policy.

Double Campaigns: We cannot cancel campaigns if you made the mistake of making 2 orders of the same link at the same time.

Partial or Canceled Campaigns:

• If your campaign status is Partial then terminate it because we can't deliver it further. Try another server/service.
• If your campaign status is Canceled then terminate it because we can't deliver it at all. Try another server/service.
• Recommended Article: How to Terminate (or Refund) a canceled or partially completed campaign?

Terms and Policy:

• Terms: https://smmeshop.com/page/terms.php
• Policy: https://smmeshop.com/page/policy.php

Help our support team by reading the information above! This will help us out with the speed of our assistance :)