For Campaign related issues or problems, please always Contact Us from offline support channels such as Tickets, Email ...etc.
Note: Campaign related issues or problems will NOT be entertained on Live Chat at all.
Do NOT open a ticket for the following:
- To start an campaign, our platform is almost automated.
- To know when the campaign will get completed (Calculate Start time + Delivery speed)
- For campaign NOT starting when 24 hours haven't passed yet.
- Cancel or Start all campaigns.
- For campaign with partial status.
- Create support tickets at https://smmeshop.com/contact.php (must be logged in while contacting).
- Always mention exact Campaign IDs and any other required details in your request.
- Do NOT create more than one request for same issue or problem.
- You may send all your issues inside one single ticket to save time.
- Creating a ticket and a live chat message won't increase the response time.
- If you are sending a message on live chat, be sure to send your ticket number.
- Spamming increase response time or we may suspend your access to our helpdesk.
- Refill / Stuck / Cancel - (Campaign ID)
- Payment - (Payment Processor) - (Transaction Number)
Speed: We can't speed campaigns up start time or delivery speed, our platform is almost automated.
- R (refill): Only send your issue if your campaign service name contain the R(refill) tag. Once you sent the issue, please allow up to 48h before the refill start. Do NOT send the same Campaign ID a second time, it won't increase the refill process.
- AR (Auto-Refill): Service will be refilled automatically, no need to send us your campaign.
- ♻: If service name contains, you may have the ability to press the Refill Button on the Manage Campaign page.
Cancellation: We can't cancel any campaign as such once the campaign is created and the same is already indicated in our terms/policy.
Double Campaigns: We cannot cancel campaigns if you made the mistake of making 2 orders of the same link at the same time.
Partial Campaigns: If your campaign status is Partial then terminate it because we can't deliver it further. Try another server/service.
Canceled Campaigns: If your campaign status is Canceled then terminate it because we can't deliver it at all. Try another server/service.
Terms and Policy:
Help our support team by reading the information below! This will help us out with the speed of our assistance :)