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The SmartWare - Knowledge Base
How to Contact your Order Manager?
If your order is "Processing"
You may contact your Order Manager from the order progress page by sending him a reply message.
Kindly go to
https://elancemarket.com/buyer/orders.php (login required) and click " Progress" button to open the respective progress page for that order. On the order progress page, you will find a reply box with textarea where you can enter your message and hit the "Send" button to send your message to the order manager. Kindly check screenshot below as an example:-
If your order is "Completed"
You may have to
reach out to support and request them to re-open (revision) the order for you. Make sure to give a compelling reason for why you want to re-open (revision) it, team will verify and check eligibility for the same.
If your request found eligible, team will re-open (revision) the order and ping the order manager.
Once the order is re-open (revision), you should be able to send a reply message to your order manager from order progress page.
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