Guidelines for Vendors

This article outlines guidelines which vendors should follow in order to be in good standing, not adhering to these guidelines could result in penalties or suspension of vendor ship.

• Make sure to send acknowledgement message to the buyer within 24 hours as soon as buyer submit inputs to the order. [penalty of $1 may be debited in case of non-compliance]
• You must give regular updates to the buyer about the progress of the order and don't make buyer wait or feel order is not progressing.
• For long running orders, it is strongly recommended to make use of ClickUp and Tracker for smooth delivery.
• Order must be delivered on time without any delay. Delayed orders maybe subjected to cancellation upon buyer request. [penalty of $1 may be debited in case of non-compliance]
• Try to respond buyer in a couple of minutes or at max within a hour. Maintain high average response rate (at least <24 hours).
• Try to deliver early / extra to the buyer to delight them which will encourage them to place more orders.
• You must talk to buyer with high professionalism in order to maintain high quality communication.
• When you going to mark order as delivered, make sure your delivery is 100% perfect, precise, complete and reports (if any) should be high quality.
• Penalty of $5 will be levied if order has to be canceled by backend due to unnatural reasons such as negligence, poor delivery, unresponsive, unprofessional, abusive, misconduct ...etc.

Prohibited Activities:

• Do not communicate with clients outside the elancemarket.com eco-system, communication should be through your vendor dashboard only.
• Do not ask any contact details (like email) of clients and don't do any communication with client directly on email, even if client share their email and request you to do so.
• All communication, reports, files, images ..etc should be either white-labeled or have branding of elancemarket.com only. Keep in mind that you are working with the clients on behalf of ElanceMarket and representing ElanceMarket brand.

NOTICE: Violation of these guidelines may result in reduction of your margin or suspension of your vendorship.